gb33's Privacy Policy

Article 01

Introduction

gb33 ("we", "our") is an online betting and casino platform operated for players in Bangladesh. This Privacy Policy ("Policy") explains how gb33 collects your personal information, the purposes for which it is used, where it is stored, and how it is kept secure.

By using our platform, you are considered to have agreed to the terms of this Policy. If you do not agree with any term of this Policy, please refrain from using our platform and contact us at [email protected].

This Policy may change from time to time. Before any significant change, we will notify you by email or through a notice on the platform. Continued use of the platform after any change will be considered your acceptance of the revised Policy.

Article 02

Types of Personal Information

gb33 collects two types of information from you — information you provide directly, and information collected automatically. These are described in detail below:

a) Information you provide:

• Full name and username
• Email address and contact details
• Date of birth (for age verification — users under 21 cannot register)
• Identity document details (as part of KYC verification)
• Payment details: bKash, Nagad, Rocket, Upay or bank account information
• Security question answers and account recovery information

b) Automatically collected information:

• IP address and device identifier information
• Browser type, version, and operating system
• Browsing activity and session data on the platform
• Login time and location information
• Information obtained from cookies and similar tracking technologies

Article 03

Purpose of Data Collection

We collect and process your information for the following legitimate purposes:

• To complete account registration and identity verification
• To process deposit and withdrawal transactions and prevent payment fraud
• To properly manage gaming history and bonus benefits
• To provide relevant promotional offers and personalized services
• To ensure platform security and prevent unauthorized access
• To effectively operate 24/7 customer support in Bengali
• To implement responsible gaming policies
• To meet applicable legal obligations

Article 04

Sharing Information with Third Parties

gb33 never sells your personal information for commercial purposes. However, information may be shared with specific third parties in the limited circumstances listed below:

• Payment processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking partners to process transactions.
• Technology partners: With trusted service providers for platform operations, security, and analytics.
• Legal authorities: With relevant authorities in accordance with court orders or legal obligations.
• Fraud prevention: To protect account security and maintain platform integrity.

All third parties mentioned above are contractually bound to comply with our privacy standards and keep your information secure. They may never use your information for their own commercial purposes.

Article 05

Cookies and Tracking Technologies

The gb33 platform uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Essential for the basic functionality of the platform — maintaining login sessions and ensuring security.
• Functionality cookies: To remember your preferences and settings, such as language selection.
• Analytics cookies: To monitor platform usage and improve service quality.
• Security cookies: To detect unauthorized logins and fraud.

You can disable most cookies through your browser settings, though this may limit certain features of the platform.

Article 06

Data Retention Period

gb33 stores your personal information only for as long as necessary. The general data retention periods are as follows:

• Active accounts: Full information is retained for as long as the account remains active.
• After account closure: Information is retained for a period determined by applicable legal obligations.
• Transaction records: Retained for the period required under financial regulatory rules.
• Communication history: Kept for a specific period to ensure customer service quality.

Once the specified period has elapsed, your information is securely deleted or anonymized.

Article 07

Security Measures

gb33 has adopted industry-standard security measures to protect your information. Our main security steps are:

• SSL/TLS encryption: All data transfers between your device and our servers take place through encrypted channels.
• Data encryption: Sensitive information remains encrypted when stored on servers.
• Access controls: Only authorized staff can access information on a need-to-know basis.
• Regular security audits: Regular security reviews are conducted to identify vulnerabilities.
• Two-factor authentication: An additional layer of security is provided to protect accounts.
• Firewall protection: A robust firewall system is maintained to prevent unauthorized access.

While we are committed to ensuring the highest level of security, no method of transmitting information over the internet is completely risk-free. Keep your account password confidential and do not share it with anyone.

Article 08

Your Rights Regarding Personal Information

As a user of gb33, you have the following rights regarding your personal information:

• Right to be informed: You have the right to know what information we collect about you and how it is used.
• Right of access: You may request a copy of the personal information stored in your account.
• Right to rectification: You may request correction of incomplete or inaccurate information.
• Right to erasure: In certain circumstances you may request deletion of your information, though this may not be possible if legal obligations apply.
• Right to restrict processing: In specific cases you may request that processing of your information be limited.
• Right to object: You may object to marketing communications or certain types of data processing.
• Right to data portability: In some cases you have the right to receive your information in a structured, machine-readable format.

To exercise these rights, contact us at [email protected]. We generally respond to your request within 30 days.

Article 09

Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications from gb33, you may opt out at any time:

• By clicking the "Unsubscribe" link at the bottom of any marketing email.
• By changing the notification settings in your account.
• By sending a direct request to [email protected].

Opting out will not stop important transactional and security-related communications, as these are part of the normal operation of your account.

Article 10

Protection of Minors

gb33 is a responsible gaming platform. Our services are open only to those aged 21 or above. We do not intentionally collect personal information from any minor.

We verify age at the time of registration. If we become aware that a user is under the age of 21, their account will be closed immediately and all their personal information will be securely deleted.

If you believe a minor has registered on our platform, please notify us immediately at [email protected].

Article 11

Processing of Sensitive Information

gb33 collects sensitive personal information (such as identity document details and financial information) only where necessary and keeps it under the highest protection. This information is used only for the following purposes:

• To complete the KYC (Know Your Customer) verification process
• To comply with Anti-Money Laundering (AML) regulations
• To detect and prevent fraud
• To meet applicable legal obligations

Article 12

Policy Amendments

gb33 reserves the right to amend or update this Privacy Policy as needed. For any significant change:

• A notification will be sent to your registered email at least 7 days before the change takes effect.
• A clear notice will be displayed on the platform.
• The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any change will be considered acceptance of the revised Policy. We recommend that you review this Policy regularly.

Section 13

Other Relevant Policies

This privacy policy is connected to gb33's other policies. Please also read the pages below for complete information:

• Terms & Conditions — Full terms of use for the platform.
• Responsible Gaming — Our commitment to safe and within-limits gaming.
• About Us — Learn more about gb33.
• FAQ — Answers to common questions.